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  • How to disable the Critical Alerts

    1. From the Library Page, tap the second icon on the top right side to enter the Library Settings Page

    2. Tap Push Notification Settings

    3. Then tap Critical Alerts

    4. Disable Critical Alerts to complete the settings


  • How to full screen the live view/playback on the EZVIZ APP

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, and tap one camera to enter the live view page.

    Step 2: Tap the full-screen icon in the bottom right corner of the screen and you will be able to watch the live stream or playback in full-screen mode.

    Step 3: To exit full-screen mode, tap the “<” icon at the top left of the screen.


  • How to change the layout style of devices

    Step 1: On the Devices page, scroll down to the bottom and tap the Edit Devices button

    Step 2: Then you can select the view and sort you would like to set 

    Note: If you would like to change the camera order, you can also tap Rearrange to sort the devices you have again. 


  • How to save files in My Album to the phone’s album

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

    Step 2: Enter My Album. 

    Step 3: Tap Edit on the top right corner. 

    Step 4: Then select the files you would like to save and tap Save.

    Alternatively, when you play each file, you would also be able to see the save icon. 


  • [Instruction]How to set Device Auto Upgrade time on the EZVIZ APP

    Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

    Step 2: Tap Settings 

    Step 3: Tap Device Auto Upgrade and ensure it is enabled 

    Step 4: Select the time period you would like to set, exit the page and the settings would be saved 


  • How to clear EZVIZ APP cache

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left 

    Step 2: Tap Settings 

    Step 3: Tap General Settings

    Step 4: Tap Storage  

    Step 5: Then tap Clear to clear the cache 


  • How to check EZVIZ APP storage

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left 

    Step 2: Tap Settings 

    Step 3: Tap General Settings

    Step 4: Tap Storage and then you will be able to see the storage EZVIZ app used 


  • [Instruction]How to search for devices

    Step 1: On the Devices page, tap the Search icon on the top right side

    Step 2: Then in the search bar, input the keyword, and then you would be able to find the related devices/app feature entry/FAQ



  • How to edit space name

    Step 1: From the Devices Page, tap the plus icon on the top right 

    Step 2: Tap Create New Space 

    Step 3: Tap the Edit button beside the space name 

    Step 4: Customize another space name or select an existing name. If you customize a new name, please tap Save to proceed further 

    Step 5: Tap Done to save the settings


  • How to delete event or mark them as read?

    Go to the Library tab, and tap the second icon in the upper right corner. Tap "Edit" and then select events you want to delete or mark as read.


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