Please follow the steps below:

1. From the Home Page, tap the plus icon on the top right.

2. Tap Create New Space.

3. At the bottom, tap Create New Space again.

4. Custom space name or select one existing name.

5. Select the devices you would like to add in the space and click Done to complete the settings.

Note: you can edit the space at any time by tapping the Edit button beside the space name.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

Step 2: Tap Settings.

Step 3: Tap General Settings.

Step 4: Tap Device Auto Upgrade.  

Step 5: Tap the toggle button to enable or disable the device auto upgrade. 

EZVIZ will provide security update for the TY1 up till 31th December 2025, and extended support may be provided after the stated date.

Please follow the steps below:

Step 1: Sign in to your EZVIZ account and tap the profile icon in the top left corner. 

Step 2: From the menu, choose Settings.

Step 3: Tap General Settings.

Step 4: Tap Dark Mode.

Step 5: Within the Dark Mode settings, select the Dark Mode option. Afterward, simply exit the page, and your preferences will be saved automatically. 

Note: Enabling Dark Mode in the EZVIZ app will only affect the app's appearance. If you select "Auto", the app will adapt to your phone's system-wide settings.

Part of EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X and 16X speed. 

All CloudPlay videos support quickplay in 1X, 4X, 8X, 16X and 32X speed.

Involved model: BM1/BC1/HB8/BC1C, etc.

Kindly note the actual battery life will vary depending on environmental factors, network stability, and the frequency of camera activities. 

Thus, to optimize the battery life, we suggest you check the following:

1. Low temperature. As the battery inside is a lithium-ion battery, if the temperature is low, the charging would be slowed, so you may need to charge more often at temperatures below 0°C. 

2. Weak Wi-Fi connection. Please ensure the network connection is good and there is no barrier or radio interference between your camera and your router causing an unstable network. You may open the EZVIZ mobile app > enter camera Settings > Network Settings and tap Wi-Fi Signal Strength to test the signal.

3. Meanwhile, you can try the below settings to reduce battery drain:

- enable Power Saving or Super Power Saving mode (only active live view can wake up the camera) in camera Settings > Working Mode or Battery.

- decrease detection sensitivity in camera Settings > Intelligent Detection.

- draw detection areas in camera Settings > Intelligent Detection.

Go to the live view page, you could find the historical video list under the player window if storage is under normal status. Scroll down the timeline or tap the thumbnail to start playback.

Go to the Library tab, tap a specific event and tap ‘Playback’ to play recent video at that time.

You may place two fingers lightly on the screen and then slowly move them apart to enlarge the picture or pinch them together to make the picture smaller. For models such as DB2C, users can only zoom the picture when the live view is in Fisheye mode. 

Regarding this, please try switching the network your phone connects to, for example, using phone data or if your router is dual band, using 5G Wi-Fi.

Meanwhile, kindly note that network connection may affect the streaming performance of your EZVIZ devices, thus we do suggest an average upload speed of 2 Mbps or better. To check the speed, you may stand by your EZVIZ device, connect your mobile phone to your Wi-Fi, and visit www.speedtest.net to test.

(For a 3MP device, we do suggest an average upload speed of 3 Mbps or better. If a 4MP device, we do suggest an average upload speed of 4 Mbps or better.)

If you are still experiencing live view issues in your Wi-Fi network, you may also try to change the channel settings for your router or remove some devices you seldom use from your router to ensure sufficient bandwidth.

Please note that this message usually indicates that the camera or NVR/DVR has reached its maximum connection at the same time. Please check if you have shared your account or device with your family or friends. If so, please advise them to log out of the account. If not, please turn off the device and turn it on again, this should solve the problem.