Go to the device settings page of the device you want to adjust settings, find and tap the 'Audio' toggle. Please note that if audio is disabled, there will be no audio for both live stream and video history.

EZVIZ camera supports restarting devices when the camera is online. If your camera supports this feature, click "restart" in the settings page of the camera. Then the device will go offline for a while and will be online automatically afterwards.

1. Ensure that you have connected your mobile device to the correct band. For EZVIZ devices support 2.4G Wi-Fi only, you must connect your mobile phone to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good. Most EZVIZ devices perform better when the upload speed is greater than 2 Mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interferences such as walls, elevators, microwaves, washing machines, and Bluetooth devices.

Go to the settings page of the camera and tap Flip Image and the image will flip 180 degrees.

For W2H, it can link up to 4 BC1 cameras.

For W2HS, it can link up to 4 HB3 cameras.

For HB3, please be informed that HB3 must be used with the HB3 base station. One base can connect up to 4 HB3 models.

For BC1, please be informed that BC1 must be used with the BC1 base station. One base can connect up to 4 BC1 models.

For best performance, you may follow the below to place your solar panel:

1. Please do not place the solar panel under shades and ensure it gets the most sunlight.

2. Please do not place the solar panel completely parallel to the ground to avoid dust or other dirt.

3. The solar panel should be tilted to receive maximum solar radiation and the recommended tilt angle is 25°-40°.

If you're encountering difficulties charging your EZVIZ camera, here are some steps you can take to troubleshoot the issue:

1. Check the power source: Make sure the power outlet you're using is working properly. You can also try plugging the camera into a different outlet.

2. Check the power cable: Make sure the power cable is not damaged or frayed. You may also try using a different charging cable to see if that solves the problem.

3. Reset the camera: If there is still remaining power in the camera, you can try resetting the camera by pressing and holding the reset button for about 10 seconds. This will typically restore the camera to its default settings and may help resolve any charging issues.

1. Ensure that you have given Location permission to the EZVIZ App.

2. Ensure that you do not turn on the VPN.

3. For iOS mobile devices, ensure that “Local Network” settings are turned on.

The encryption password is the verification code by default and the verification code is on the sticker at the bottom of the camera body. That is 6 capital letters.

If you forgot my Image Encryption Password, you can also decrypt images or videos by Email or SMS. In the decryption pop-up, you will find it below the input box.