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Support
>FAQ>Security Cameras>What are the network requirements for device configuration?
Smart Home Security Cameras Backend devices Micro SD Card CloudPlay Software Account

What are the network requirements for device configuration?

1. Ensure that you have connected your mobile device to the correct band. For EZVIZ devices support 2.4G Wi-Fi only, you must connect your mobile phone to 2.4G Wi-Fi.

2. Ensure that your Wi-Fi network connection is good. Most EZVIZ devices perform better when the upload speed is greater than 2 Mbps for each camera.

3. Ensure that your Wi-Fi network signal is good. Try to avoid obstacles and interferences such as walls, elevators, microwaves, washing machines, and Bluetooth devices.


Last Updated 19/10/2023
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