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  • What if my router is a dual-band or Tri-band router supporting 2.4GHz, 5GHz or AC mode simultaneously

    For optimal setup experience, we strongly recommend that you use 2 different SSIDs for 2.4 GHz and 5 GHz.


  • Overview about AI detection features on EZVIZ products

     

    Overview about AI detection features on EZVIZ products

     

    EZVIZ engages responsibly and actively in building a safer, better IoT space. 

    While developing and applying new technologies to enhance product performance and elevate user experience, EZVIZ continues improving and progressing beyond its requirements for safety and reliability.


    Some EZVIZ security cameras and video doorbells are embedded with local AI chips to provide locally processed, secure and smart detection capabilities. The embedded AI chip operates fully locally on the hardware instead of in the cloud, which enables users to control and manage the operation of AI to the greatest extent.

     

    Here is a quick guide to help users understand the AI Features in EZVIZ products and how users can control and manage these Features.

     

    The AI Features in EZVIZ products

    Currently, the AI features in EZVIZ products are used for detection, which include Human Shape Detection, Vehicle Shape Detection, Pet Detection, Abnormal Sound Sensing (sudden noise level change), and Waving-hand Recognition & Control.

     

    Human Shape Detection: The local AI chip will help the camera detect human-shape-alike objects in its viewing angle, which may be a moving rectangular object within a height of 1.5 to 2 meters that is no further than 10 to 15 meters away from the camera.

    Vehicle Shape Detection: The local AI chip will help the camera detect car-like moving objects that match general car sizes and shapes, at a distance of no further than 15 meters away from the camera.

    Pet Detection: The local AI chip will help the camera detect pet-like moving objects in its viewing angle at a distance of 3 to 5 meters (Currently this feature mainly works for cats and dogs).

    Waving-hand Recognition & Control: The local AI chip will help the camera detect the waving hands in front of the camera, at a distance of 3 to 5 meters. Once the detection happens successfully, the device will automatically initiate a video call to the user’s EZVIZ App (It may be phrased as Gesture Detection in your EZVIZ App on different product pages, but currently this feature only detects a waving hand instead of any other hand gestures).

    Abnormal Sound Sensing: The local AI chip will help the camera to detect special sound activities around it by using the built-in microphone. Such capability may include the detections of cat meowing/dog barking, baby crying sounds, and sudden loud noises (It may be phrased as Loud Noise Detection in your EZVIZ App on different product pages).

     

    *NOTE:

    The above algorithms are common and only used locally. During the operation of these algorithms, it does not involve the collection or processing of specific data such as facial features, physical characteristics, object colors/detailed features, verbal content, etc., nor does it involve the transmission, storage or processing of any original data in the cloud. Meanwhile, although the EZVIZ products that use these algorithms are produced by us, EZVIZ will NEVER participate in the processing of data resulting from the running of the algorithm, unless it is specifically agreed by the user and is necessary to provide the service specified by the user.

     

    Controls over Your AI Features

    Users can always choose to enable or disable AI detection features via the EZVIZ App for each applicable device model. Moreover, users have options to adjust the detection sensibility and customize detection zones based on their needs. For some outdoor camera and doorbell models, users can further set up no-filming privacy zones to avoid unnecessary or inappropriate motion detection/triggered video recording.

     

    Products Models with AI Features

    Human Shape DetectionIndoor cameras: E6 3K; C6 2K+; C6W-4MP; BM1.

    Weatherproof cameras: C3N; C3WN; C3W Color; C3TN; C3W Pro; C3W Pro (4MP); C3X; H3c; H3c Color; H3c 2K; H3c 2K+; H3 2K; H3 3K; C8C Lite; C8PF; C8W; C8W Pro 2K; C8W Pro 3K; H8 Pro 2K; H8 Pro 3K; H8c 1080p.

    Video doorbells: DB1-Pro; DB1C/DB1C Kit.

    Security floodlight: LC3.
    Vehicle Shape DetectionWeatherproof cameras: C3X; H3 2K; H3 3K; C8W Pro 2K; C8W Pro 3K; H8 Pro 2K; H8 Pro 3K.

    Video doorbell: DB1 Pro.
    Pet DetectionIndoor cameras: E6 3K; C6 2K+.
    Waving-hand Recognition & ControlIndoor cameras: E6 3K; C6 2K+.

    Weatherproof cameras: H3c 2K+; H3 3K; H8 Pro 3K.
    Abnormal Sound SensingIndoor cameras: E6 3K; C6 2K+; BM1.


    *Please note that this device model list is subject to changes as EZVIZ’s product range and supported services update or change in the future.


  • How to use LAN Live View

    If you want to use LAN Live View, you can enter it in the following two ways:

    If your phone network is on the same local network as your camera

    1 Log in to your EZVIZ account, and tap the profile icon on the top left corner. 

    2 Tap Settings 

    3 Scroll down to find LAN Live View 

    4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access LAN Live View by tapping the play icon on the top right of the login page.

    5 Make sure your camera and phone are on the same LAN, then tap Start Scanning.

    6 Enter the device verification code as the password (usually located on the white sticker of your camera) and the username is admin by default, and you will be able to view your camera.

    If you do not have a network

    1 Log in to your EZVIZ account, and tap the profile icon on the upper left corner. 

    2 Tap Settings 

    3 Scroll down to find LAN Live View 

    4 Alternatively, if you are unable to log in to your EZVIZ account, you can also access to LAN Live View by tapping the play icon on the top right of the login page. 

    5 Reset the camera by pressing the reset button for 4-5 seconds and when the indicator light starts flashing blue quickly, go to the Wi-Fi settings page on your smartphone, connect your phone to the device Wi-Fi named "EZVIZ_SN", and enter the password "EZVIZ_verification code" (the verification code is usually located on the white sticker of your camera), then go back to the EZVIZ app and tap Start Scanning.

    6 Enter the device verification code as the password and the username is admin by default, and you will be able to view your camera.


  • Whether EZVIZ devices support ONVIF protocol

    Below recorder models support ONVIF:

    -X5S/X5C

    -DVR/NVR kits such as X4(if the firmware is the latest)


    Below camera models support ONVIF (Please make sure that the device firmware version is the same as or later than the version on the list) :

    Models that support ONVIF
        Model Name    Device Version or later than this version
    CS-H8c-R100-1K2WKFL  V5.3.8 build 230829
         CS-H8c-R100-1K3WKFL       V5.3.8 build 230828
    CS-H3c-R100-1K2WFL    V5.3.8 build 230829
    CS-H3c-R100-1K2WF   V5.3.8 build 230829
    CS-H3c-R100-1K3WKFL   V5.3.8 build 230829
    CS-H3c-R100-1J4WKFL  V5.3.8 build 230902
    CS-H4-R201-1H3WKF  V5.3.8 build 231128
    CS-H6c-R105-1L2WF  V5.3.8 build 231109
    CS-CP1-R105-1L2WF  V5.3.8 build 231109
    CS-C3TN-R100-1K2WFL  V5.3.8 build 231115
    CS-C3TN-R100-1K2WF V5.3.8 build 231115
    CS-H8-R100-1J5WKFL V5.3.8 build 231201
    CS-C8W-A0-1J5WKFL V5.3.8 build 231201
    CS-H6c-R105-1J4WF V5.3.8 build 231208
    CS-CP1-R105-1J4WF V5.3.8 build 231208
    CS-TY1-R105-1J4WF V5.3.8 build 231208


  • Why my camera keeps turning or rotating itself randomly

    Please kindly note that if you enable smart tracking, the camera will start tracking when being triggered by the moving object. Then, when the tracking ends and it is not triggered for 30 seconds, the camera will rotate to the maximum degree and then return to the original position where the camera is triggered. This should be the reason why you would see the camera rotate itself from time to time.


  • How much data does EB8 4G consume?

    Data usage of the EB8 4G depends on the bitrate you set up. One hour of live feed in 1080P mode (default bitrate: 1Mbps) will use about 0.4GB of data. Based on that, you can estimate the data usage to choose the right data plan for you.


  • Whether EZVIZ devices support NAS

    Please kindly note that EZVIZ devices do not support NAS, but you may use an SD card or subscribe to Cloud Storage (available in certain markets and be subscribed by going to camera settings>Cloud Storage>Subscribe) to store recordings. For a compatible SD card, please click here for reference.


  • How to enable or disable device IR light?

    Go to the device settings page of the device you want to adjust settings, find and tap the 'IR light' toggle. Please note that if IR light is enabled, image quality will be better in the dark.


  • How long can I fully charge the battery

    *Data from EZVIZ Lab's test results under standard conditions, the actual charging time may vary due to environmental factors.

    Charging methodBC1CBC1CB3EB3HB8CB8BC2BM1
    Solar Panel C3 days3.5 days1.2 days1.2 days2.5 days2.5 daysNot supportNot support
    Solar Panel D5.5 days7 days2.5 days2.5 days5 days5 daysNot supportNot support
    5V/2A Power Supply6 h8 h5 h5 h6 h6 h4 h4 h



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