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  • How to enable or disable Fingerprint ID

    Please follow the steps below:

    Step 1: Log in to your EZVIZ account, and tap the profile icon on the top left. 

    Step 2: Enter My Profile by clicking on the profile picture. 

    Step 3: Tap Login Settings. 

    Step 4: Tap the button to enable or disable Fingerprint ID.


  • How to sign in on a new phone terminal?

    1. Ensure you have selected the correct region.

    2. Enter the registered Email or phone number and the correct password.

    3. If enabled Two-Step verification, you will receive a verification code sent via email or SMS. Enter the correct verification code and then sign in.


  • How can I switch multiple accounts within App?

    Step 1: Tap the profile icon on the top left 

    Step 2: Enter My Profile by clicking the profile picture 

    Step 3: Tap Switch Account  

    Step 4: Add the new account or tap the other existing account you would like to log in


  • How to add other guest account

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left

    Step 2: Tap Family & Guests

    Step 3: Tap the shared device you would like to add a guest account 

    Step 4: Tap Add Sharing and input the guest account

    Step 5: Select the permissions and tap Finish. After the guest account accepts the invitation, it means the devices are shared with success.


  • What is Two-step verification and how to enable or disable it?

    When you sign in to an untrusted phone terminal while you have Two-step verification turned on, you'll get a security verification code via Email or SMS, making sure you’re you.


    To enable or disable it, go to Menu>My Profile>Login Settings>Two-step verification. It is required to verify the current phone terminal first and then enable or disable Two-step verification to ensure your account security. 


  • How to end sharing

    Step 1: Log in to your EZVIZ account, tap the Profile Photo on the top left

    Step 2: Tap Family & Guests

    Step 3: Tap the edit icon on the top right

    Step 4: Select the devices you would like to end sharing and tap End Sharing to complete the settings


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