For APP version 6.0.0 and above, starting from 2023-10-15, a maximum of 10 terminals can be used simultaneously. Terminals exceeding 10 and remaining inactive for 3 months will be automatically removed.

If the APP prompts "Account username or password error" when you try to log into your account, below are some steps to resolve the issue for you:

Step 1. Please make sure your account information and region are correct.

Step 2. If correct, please ensure you input the correct account password and please be reminded that the password is case-sensitive.

Step 3. Alternatively, you may tap on “Forgot password" on the login page and follow the instructions on the APP to reset a new password and re-sign into your account.

If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com

Step 1: On the login page, input the registered email address or phone number (with the country code) and the correct password 

Step 2: Tap Sign In to continue 

Note: 

If prompted Account username or password error/Login failed, please check: 

1 whether the region is correct (in Other Login Methods > Select Region) and whether the account information you input is valid. 

2 please confirm the password again or if you forget it, you may tap Forgot Password? on the login page to reset it.  

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left

Step 2: Tap Family & Guests

Step 3: Tap the shared device you would like to add or delete permissions 

Step 4: Tap the guest account you would like to edit permissions and select the permissions you would like to edit, and then tap the Save button on the top right corner to complete the settings

If your EZVIZ account is linked to both an email address and a phone number, you can see the option to delete one of them. However, we still strongly recommend you link both in case of account recovery. 

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left 

Step 2: Enter My Profile by clicking the profile picture 

Step 3: Tap the email or phone number you would like to delete 

Step 4: Tap delete email or phone number and choose the way of verification 

Step 5: The email or phone number would be deleted after you input the code sent to your email or phone number 

Please follow the steps below:

Step 1: Log in to your EZVIZ account, and tap your "Profile Photo" on the top left.

Step 2: Enter "My Profile" by clicking on the Profile Photo.

Step 3: Tap "Login Settings".

Step 4: Tap "Terminal Management".

Step 5: Select the terminal you would like to delete and swipe left for IOS users or long press it for Android users, then you would see the "Delete" option. You may also tap "One-Click Cleanup" in the top right corner to delete all the terminals in batch.

Kindly note that the EZVIZ account does not support changing regions once it is registered. If you would like to have an account of a different region, you may need to register a new account and select the region as you desire.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left.

Step 2: Enter My Profile by clicking on the profile picture.

Step 3: Tap Login Settings.

Step 4: Tap Two-Step Verification and enable/disable the button.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, and tap the profile icon on the top left.

Step 2: Tap Family & Guests.

Step 3: Tap the shared device you would like to remove a guest account.

Step 4: Tap Remove User on the bottom.

Please follow the steps below:

Step 1: Log in to your EZVIZ account, tap the profile icon on the top left. 

Step 2: Enter My Profile by clicking on the profile picture. 

Step 3: Tap Login Settings. 

Step 4: Tap the button to enable or disable Face ID.