Please follow the steps below:

1. From the Home page, tap the three-dot icon next to your camera name to enter the "Device Setup/Settings" page. 

2. Tap "CloudPlay". 

3. Tap the three-dot icon in the upper right corner.

4. Tap "Payment Method". 

5. Tap the pencil-like icon. 

6. Update your billing information and tap "Save" at the bottom. 

7. If you are prompted with "Save successful", it means the information was updated successfully.

For most countries and regions, EZVIZ CloudPlay offers different subscription options. You can visit https://www.ezviz.com/cloudplay or contact us by sending an email to rma.glb@ezviz.com to know the availability of Home Plan/Premium Plan in your region.

To subscribe to the Home Plan/Premium Plan, please follow the steps below:

1. Log in to your EZVIZ account.

2. On the Home page, click the "3 dots" at the bottom right of the device window to enter the "Device Settings" page.

3. Scroll down to find and enter "CloudPlay".

4. Tap the "Subscribe" button.

5. Select a Home Plan as you need.

6. Accept the "EZVIZ SERVICE AGREEMENT".

7. Enter your billing information. Please make sure that your card supports Visa or MasterCard or American Express and that all information is entered correctly without unnecessary spaces.

8. Complete the subscription by submitting your payment.

9. You can directly add other camera(s) to the Home Plan by clicking the "+" button once you have successfully subscribed to the Home Plan.

*Please note that an EZVIZ account can only subscribe to one Home Plan.

Please follow the steps below:

1. Click the "3 dots" at the bottom right of the device window on the Home page to enter the "Device Settings" page.

2. Scroll down to find the "CloudPlay" and enter it.

3. Tap the "Subscribe" button.

4. Select the plan, agree to the "EZVIZ SERVICE AGREEMENT" and tap the credit card (or Paypal Checkout) box.

5. Enter your billing information and tap "Continue". Please make sure that your card supports Visa or MasterCard or American Express and that all information is entered correctly without unnecessary spaces.

6. Submit the payment to continue.

7. You have successfully subscribed to CloudPlay.

Please follow the steps below:

1. Log in to your EZVIZ account and enter the "Settings" page of your device.

2. Scroll down to find and enter "CloudPlay". 

3. Tap the 3 dots on the top right to enter the "Manage" page.

4. Click "Enter Card Activation Code" or "Cloud Card Activation".

5. Enter the activation code and tap "Activate Now" to continue. Please be sure to use upper and lower case letters and do not leave any spaces in the activation code.

6. Tap "Continue" until the "Activation is successful" prompt appears in the app.

7. Make sure the "Recording" button on the "Manage" page is enabled, otherwise Cloudplay will not record.

Please note that you can remove the payment method after you cancel all your subscription(s).

Step 1: From the Home page, tap the three-dot icon next to your camera name to enter the "Device Settings" page.

Step 2: Tap "CloudPlay".

Step 3: Tap the three-dot icon at the top right.

Step 4: Tap "Payment Method".

Step 5: Tap the pencil icon in the top right corner.

Step 6: On the card information page, tap "Delete" at the top right.

Step 7: Tap "Delete" to continue and your payment information will be deleted.